Cancellation & Return

At Difru, we aim to provide a seamless shopping experience. Our return and refund policy ensures transparency and ease of process for our customers. Please read the details below carefully.

1. 1. Return Window: Returns are accepted within 7 days of delivery.

 

1. 1. Conditions for Returns:
      1. Items must be unused, unwashed, and undamaged with original tags and packaging.
      2. Hygiene Notice: In the interest of hygiene, items that appear worn, washed, or soiled will not be accepted.

 

1. 1. Defective Products:
      1. For manufacturing defects, email images to care@difruclothing.com
      2. Defective products need not be returned unless requested by our Customer Experience Team.
      3. Refunds for defects will be issued as:
         1. Bank transfer or
         2. Difru Wallet

 

1. 1.  
   2. Exchanges:
      1. Exchanges are available for size issues or product dislike. No monetary refunds will be issued in such cases.
      2. Follow the return process and use issued store credit or a discount coupon to place a new order.

 

1. 1. Initiating a Return:
      1. Log in to your account on our website and raise a return request under the “My Account” section.
      2. For defective products, contact us directly via email or WhatsApp.

 

1. 1. Reverse Pickup:
      1. Available for most serviceable pin codes at a charge of Rs. 100.
      2. For non-serviceable pin codes, customers must self-ship the product.

 

1. 1. Self-Shipment:
      1. Pack items securely to prevent damage during transit.
      2. Share shipment details, including your Order ID, at care@difruclothing.com
      3. Courier charges for defective items will be reimbursed up to Rs. 100. For higher costs, retain the invoice for reimbursement.

 

1. 1. Quality Check:
      1. Once received, the product will undergo a quality check.
      2. Upon approval, we will process your refund or exchange and notify you via email.

 

Refund Policy

1. 1. Refund Methods:
      1. Refunds are processed either as bank transfers or Difru wallet, based on the reason for return.

 

1. 1. Refund Timeline:
      1. Wallet Refunds: Credited within a few minutes.
      2. NEFT Refunds: 5-7 working days.
      3. Payment Gateway Refunds: 5-7 working days (excluding weekends and bank holidays).
      4. Shipping and COD charges are non-refundable.

 

1. 1. Refund Conditions:
      1. Refunds are issued only for manufacturing defects.
      2. For size issues or product dislike, store credits or replacements will be provided.

 

1. 1. Order Cancellations
      1. Orders can be cancelled within 24 hours of placement or before dispatch, whichever is earlier.
      2. Email care@difruclothing.com or WhatsApp us at +91 9920022263 for cancellations.

 

1. Contact Information

Return Address:
Ceniti Clothing Private Limited

Mobile: +91 9920022263
For assistance, contact us at:

Email: care@difruclothing.com ,

WhatsApp: +91 9920022263